Refund Policy
At M/s Mahakal Traders, customer satisfaction is our top priority. We aim to provide high-quality building materials with reliable service. However, we understand that issues can occasionally arise. This Refund Policy outlines the terms under which refunds or returns may be considered.
1. No Refunds on Delivered Material
Once materials (such as sand, cement, steel, or aggregate) have been delivered and accepted at the site, no refund or return will be processed. Due to the nature of bulk construction supplies, we are unable to take back used, opened, or mixed materials.
2. Refunds for Cancellations (Before Dispatch)
If you wish to cancel your order before dispatch, please notify us immediately by phone at +91 8878334201. In such cases:
- If no transportation or loading has started, a full refund will be issued.
- If loading or transport is already in progress, the refund will be adjusted after deducting applicable logistics or handling charges.
3. Damaged or Incorrect Materials
If you receive materials that are damaged, defective, or not as ordered, please inform us within 24 hours of delivery. We will inspect the issue and offer one of the following:
- Replacement of the product (subject to stock availability)
- Refund or partial refund, depending on the extent of the issue
Note: Photo/video evidence may be required.
4. How to Request a Refund
To request a refund, please contact us at:
๐ Phone: +91 8878334201
๐ง Email: ranuraja241@gmail.com
Include your order details, contact information, and the reason for the refund in your request.
5. Refund Method and Timeline
Approved refunds will be processed via the same method of payment (bank transfer, UPI, or cash) within 5โ7 business days of approval. You will be notified once the refund has been initiated.
6. Non-Refundable Items
The following items or situations are non-refundable:
- Materials that have already been used, mixed, or tampered with
- Products delivered as per custom orders or specific customer requirements
- Any request made after 24 hours of delivery
7. Policy Updates
We reserve the right to modify or update this refund policy at any time. Changes will be posted on this page with a revised “Effective Date.”
8. Contact Us
For any questions about this Refund Policy, please contact:
M/s Mahakal Traders
๐ Shop No. 01, Bargad Ke Ped Ke Pass, Satai Road, Somwari Bajar, Chhatarpur, Madhya Pradesh โ 471001
๐ Phone: +91 8878334201
๐ง Email: ranuraja241@gmail.com